Live chat is the fastest way to get answers and continue betting without delay. You can start a chat from the website or app when you need instant help.

• How to start
  • Tap the chat bubble on the bottom right of the website or in the app Help menu.
  • Log in first so the agent can find your account faster.
  • Pick a topic to route your chat to the right support team.
• Best use cases
  • Login or password reset issues.
  • KYC verification and document checks.
  • Deposit or withdrawal not reflecting.
  • Bet settlement questions and coupon status.
  • Support game issues like a slot or live game not loading.
• Access details
  • Availability: 24/7 live chat.
  • Languages: English and Nigerian Pidgin; selected local languages during daytime hours.
• Response times
  • First reply: usually under 2 minutes.
  • Complex cases may be moved to email for follow-up within 3 to 12 hours.
• Tips for faster answers
  • Share your account ID, recent transaction reference, and betslip number.
  • Attach screenshots of error messages.
  • Keep one issue per chat for quicker handling.
  • Stay in the chat window until the agent confirms the fix or opens a ticket.

Email support is best for detailed cases that need documents or a full investigation. You can send a complete report and get a written response you can keep.

• How to send
  • Use the support email shown on the Contact page or submit the form inside your account.
  • Write a short, clear subject line: Account ID – Issue summary.
  • Include dates, times, device, network, and any transaction IDs.
  • Attach required files: ID card, proof of payment, or screenshots.
• Best use cases
  • KYC and account verification documents.
  • Payment disputes or charge review.
  • Bonus or promotion queries that need audit.
  • Responsible gaming requests and account limits.
• Access details
  • Channel: support email listed on the website footer Contact page.
  • Availability: monitored daily.
• Response times
  • First reply: 3 to 12 hours for most requests.
  • Complex technical support may take up to 24 hours.
• Tips for faster handling
  • Use one thread per issue so the support team can track history.
  • Add betslip numbers and payment references.
  • Compress large images to under 3 MB each.
  • If urgent, mention a call-back request and your preferred time range.

Phone support helps in urgent or sensitive situations when you need to speak to someone now. You can call and get guided steps on the spot.

• How to call
  • Tap the Call button on this page or dial the support number shown in your account.
  • Be ready to pass a quick security check for your safety.
  • Calls may be recorded to improve customer service.
• Best use cases
  • Account lockout or suspected compromise.
  • Time-sensitive payment issues.
  • Urgent bet settlement under live events.
• Access details
  • Helpline hours: typically 08:00 to 22:00 WAT daily. Check your account for the current schedule.
  • If a free number is available for your network, it will be displayed in the Call button.
  • If a helpline number 24 7 is shown in your account, you can use it at any time.
• Response times
  • Typical wait: 2 to 10 minutes.
  • Many issues are resolved during the call; some may get a case ID for follow-up.
• Tips for faster calls
  • Have your registered number, account ID, and last deposit reference.
  • Call during off-peak periods like mid-morning or mid-afternoon for shorter queues.
  • Stay near your email or SMS to receive verification codes if needed.

Messaging support on WhatsApp, Telegram, Facebook Messenger, and X helps for quick checks and service updates. You can ask a short question and get guided to the right channel.

• How to reach out
  • Use the verified links from the website footer or the app Help menu.
  • Do not search for handles. Always tap the in-app or website link to avoid fake pages.
  • Never share passwords, full card numbers, or one-time codes in chat.
• Best use cases
  • Service status and maintenance updates.
  • Basic account questions and how-to guides.
  • Promo information and how to join offers.
• Access details
  • WhatsApp: start a chat from the official button on this page.
  • Telegram: use the link in the Help Centre to open the channel.
  • Facebook Messenger and X: send a message via the verified page linked on the website.
• Response times
  • Typical first reply: 10 to 30 minutes, depending on queue.
  • Messaging support may escalate sensitive cases to live chat or email.
• Tips for effective messages
  • Share your account ID but do not share OTPs or PINs.
  • Keep messages short and focused.
  • If the agent asks for documents, switch to the in-app uploader or email.

Technical support handles errors that block access, payments, or gameplay. You can reach the team through live chat or email when a fix needs investigation.

• How to get help
  • Start in live chat and select Technical Support so routing is correct.
  • If asked to email, use the technical support mailbox shown on the Contact page.
  • Provide device model, OS version, app version or browser, and network type.
• Best use cases
  • Login failures, 2FA problems, or password reset loops.
  • Deposit charged but not credited, or withdrawal pending beyond normal time.
  • Game crashes, betslip not submitting, or support game loading issues.
  • KYC uploads failing or document mismatch.
• Access details
  • Channels: live chat (24/7) or technical support email.
  • Urgent payment errors may also be handled by phone during helpline hours.
• Resolution times
  • Acknowledgement: within 15 minutes on chat, or within 3 hours by email.
  • Fix time: from 30 minutes to 24 hours depending on scope and third-party checks.
• Tips to speed things up
  • Add timestamps, transaction references, bank name, and last 4 digits of the card if relevant.
  • Include screenshots of error codes and the steps to reproduce the issue.
  • Do a quick test on another network or browser and share the result.

VIP and high-tier players get priority access to support. You can use faster chat routing and dedicated lines for time-critical issues.

• How to access
  • Check the VIP Hub in your account for your status and benefits.
  • Use the priority chat entry or the dedicated support number shown in VIP.
  • A dedicated email is also listed inside VIP for large payments and account reviews.
• Who qualifies
  • Players invited based on activity, KYC status, and responsible play history.
  • High-stakes or frequent players who need quick case handling.
• Priority use cases
  • Large deposit or payout checks.
  • Rapid bet settlement reviews during live events.
  • Account and limit changes that need an account manager.
• Response times
  • Priority chat: usually under 1 minute.
  • Priority email: under 2 hours for first reply.
  • Calls: front-of-queue during helpline hours.
• Tips to maximise benefits
  • Keep communication in the VIP thread for full history.
  • Share planned high-value transactions in advance for smoother clearance.
  • Use only the VIP contacts shown in your account to stay secure.